Guru integration guide
How to keep Guru up to date
A Guru knowledge base stays trustworthy only while its cards match your product, and cards can stay verified long after a feature changes.
Keeping help centers accurate at
The short answer
- What Guru offers
- Guru has features like card verification with a verifier and interval, Knowledge Agent Quality to verify and unverify cards automatically, and Auto Archive for unverified cards nobody opens.
- Where it stops
- Each one reacts to a timer, a view count or a thumbs-up rather than your code, so a card can stay verified after a feature in your product changes.
- Where Solo fits
- Solo supports Guru knowledge management by comparing your code changes with your cards, flagging the ones a change made wrong, and drafting fixes a person approves.
On this pageShort answer
Why it matters
Why an accurate knowledge base matters
A feature in your product changes on Tuesday, and the card that explains it is still marked verified on Friday. Your teammates, Guru's AI answers and internal search then repeat the old steps with full confidence.
Employees find answers without pinging anyone
Employees search with the browser extension or /guru in Slack, and Knowledge Triggers can put a card in front of them on the page they're using. A wrong card sends them back to a teammate's DM, which is the interruption the knowledge base was meant to remove.
Ask Guru answers from correct cards
Ask Guru uses Knowledge Agents to answer questions with citations to the cards behind them, and @guru does the same in Slack. Unverified cards can still be used in answers unless an agent is limited to verified sources, so one outdated card can be quoted back to employees.
Internal search surfaces the right card
Guru's search can include linked sources such as Google Drive, Salesforce and Slack next to your cards. When an old card and a current page both match, people can't tell which to trust unless the verification status is right.
Built-in tools
How Guru verification and quality tools cover each stage
The platform has features for this: verification intervals, Knowledge Agent Quality, Auto Archive and analytics. All of them run on time, usage and feedback, and none can see that your product changed.
| Stage | Guru's features | Missing features |
|---|---|---|
| 01Know upcoming changes | This stage has no matching feature. Card owners need to hear about a change to your product from a teammate and update the card themselves. | Nothing warns a verifier that a card is about to become wrong. A change to your product that nobody mentions to the card's owner doesn't show up. |
| 02Identify outdated articles | Verification intervals remind each verifier when a review is due, Tasks › Unverified Cards lists what needs attention, and the Knowledge Agents analytics report shows questions with a Not Answered status. | Reminders follow the calendar and analytics follow employee questions. A card verified last week can already be wrong, and it won't be flagged. |
| 03Draft updated copy | AI Content Assist in the browser extension helps you create new cards, and Check Quality on a card gives a verify or unverify recommendation. | AI Content Assist writes from what the author provides and Check Quality doesn't rewrite anything, so the corrected steps still come from a person. |
| 04Collaborate on updates | Each card has an assigned verifier, and Card Manager › Change Verifier reassigns many cards at once. Viewers can highlight text and comment, and an edit by a non-verifier sends a verification request. | It shows who has to review a card, not what is wrong with it, so the verifier still has to work out what changed in your product. |
| 05Publish changes | A verifier confirms a card and Guru shows its verification status, so employees can tell trusted cards from unverified ones. Cards shared in Slack show that status too. | Verification is a manual click on a schedule. Nothing updates or re-verifies a card when your feature goes live, so a card is current only when someone remembers. |
With Solo
Guru knowledge management with Solo
Guru can't see your codebase, so it can't tell when a change to your product made a card wrong. Solo reads and indexes your cards alongside your code changes, flags the ones a change made wrong, and drafts the fix. A person reviews each change, and accepting it writes the update to Guru.
What Solo adds to Guru's built-in tools
| Stage | Guru without Solo | Guru with Solo |
|---|---|---|
| 01Know upcoming changes | This stage has no matching feature. Card owners need to hear about a change to your product from a teammate and update the card themselves. | Solo reads code changes in your connected repositories, summarizes them in plain language, and shows feature flag status when it's available, so your team knows about a change before cards go stale. |
| 02Identify outdated articles | Verification intervals remind each verifier when a review is due, Tasks › Unverified Cards lists what needs attention, and the Knowledge Agents analytics report shows questions with a Not Answered status. | Solo compares each change summary with your documentation and flags the cards that are confidently wrong, with a reason and sources, whatever their verification date says. |
| 03Draft updated copy | AI Content Assist in the browser extension helps you create new cards, and Check Quality on a card gives a verify or unverify recommendation. | Solo drafts replacement text from your code change and shows it beside the current wording, so the author edits a draft instead of starting from a blank card. |
| 04Collaborate on updates | Each card has an assigned verifier, and Card Manager › Change Verifier reassigns many cards at once. Viewers can highlight text and comment, and an edit by a non-verifier sends a verification request. | The reviewer sees the old and proposed text with the triggering sources, then edits, accepts, adds to draft, snoozes or rejects it, so review starts from what changed. |
| 05Publish changes | A verifier confirms a card and Guru shows its verification status, so employees can tell trusted cards from unverified ones. Cards shared in Slack show that status too. | Once a person accepts a suggestion, Solo writes the approved text to the Guru card, or keeps it as a draft in Solo until published. Nothing changes without approval. |
Questions
Questions about Guru and Solo
What internal knowledge owners ask before using Solo with Guru.
Does Solo replace Guru?
No. Your cards, Collections, verifiers and permissions stay in Guru. Solo reads your cards, checks them against your code changes and drafts fixes, and a person approves each one.
How is Solo different from Guru verification?
Verification asks a person to confirm a card on a schedule, or Knowledge Agent Quality verifies it from usage signals. Solo starts from your code change, so it can flag a card when a feature in your product changes. You can use both.
Do Knowledge Agents use a card after it's corrected?
Yes. Agents answer from the current text of your cards, so a corrected card changes the next answer. An unverified card can still be used unless the agent is limited to verified sources, so verify the card once it's right.
Will Solo change Guru cards without a person approving?
No. Solo flags and drafts, and a person edits, accepts, adds to draft, snoozes or rejects each suggestion. Accepting writes the approved text to the Guru card, so the approval is the update step.
How does Solo get its fixes into your cards?
Solo indexes your cards in your workspace and drafts corrected text from your code change. When a person accepts it, Solo writes it to the card, and Add to Draft keeps it in Solo until you publish.
How do you keep Guru cards correct after a product launch?
Start with the cards about the feature you changed, then check cards set to Does not expire, since they send no reminders. Look at anything with thumbs-down feedback in the Knowledge Agents report. Solo does the first part by comparing each of your code changes with your documentation.
Related guides
Also works with
Solo works alongside the knowledge tools you already run, and each guide covers what is specific to that platform.
Further reading on help center drift
Why Help Center Content Goes Stale After a Product Launch
Why help center content goes stale after a product launch, what breaks behind the scenes, and how support teams can catch the drift before customers do.
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When to Update Help Center Articles: A Practical Threshold
A calendar-based review cadence misses most drift. Here's a practical threshold for when a help center article actually needs updating, and why it matters.
7 min read
Best Tools to Build an AI Knowledge Base (2026)
A practical breakdown of AI knowledge base tools for support teams, what actually separates them, and the accuracy problem most vendors don't mention.
4 min read
See which Guru cards your code changes broke
A demo runs Solo against your own codebase and knowledge base, so your Guru knowledge management starts from what is wrong today.