Customer Stories
Jason Averett
Support Operations
"Solo helped us respond to customers 80% faster on issues that previously required an engineer."
Multiplying the impact of CX and development teams at the world's fastest growing companies
After implementing Solo, we reduced escalation to technical teams by 57%
Ashley Cripps
Head of Support at Prepared by Axon
Solo lets us share accurate, detailed technical information to unblock customers ASAP. It has increased customers' confidence in their CSMs as product experts and has given our engineering and support teams hours back each week
Alisa Feng
Head of Customer Success at Navattic (YC '21)
Solo has made it so much easier to onboard our support team. We used to spend the first few days running them through docs and asking them to read old Intercom chats but now everything can be learned as needed just by asking Solo in Slack.
Francisco
Founder at Ordinal
