Asher Smith-Rose
Founder, Solo
Asher writes about help centers, support documentation, and building knowledge bases that work for both humans and AI agents.
Your Zendesk Help Center Is Out of Date: Catch Drift Early
Your Zendesk help center goes stale every time the product ships. Here's how to spot outdated Zendesk articles early and keep your knowledge base accurate.
Asher Smith-Rose
How Accurate Help Center Docs Reduce Support Tickets
A specific, fixable slice of ticket volume comes from outdated help center articles. Here's how to reduce support tickets with accurate docs, without hiring.
Asher Smith-Rose
When to Update Help Center Articles: A Practical Threshold
A calendar-based review cadence misses most drift. Here's a practical threshold for when a help center article actually needs updating, and why it matters.
Asher Smith-Rose
Help Center Drift vs Ticket Volume: Which Signal to Trust First
Help center drift vs ticket volume: why ticket spikes are a lagging indicator of stale docs, and what support leaders should track instead to catch drift first.
Asher Smith-Rose
Why Help Center Content Goes Stale After a Product Launch
Why help center content goes stale after a product launch, what breaks behind the scenes, and how support teams can catch the drift before customers do.
Asher Smith-Rose
Best Tools to Build an AI Knowledge Base (2026)
A practical breakdown of AI knowledge base tools for support teams, what actually separates them, and the accuracy problem most vendors don't mention.
Asher Smith-Rose
Release Notes to Help Center Articles With AI: What Works
Piping release notes into AI for instant help articles sounds efficient, but it misses the real problem. Here's what keeps a help center accurate instead.
Asher Smith-Rose
Self-Updating Help Center: How It Actually Works
A self-updating help center catches product changes before customers do. Here's what "automatic" really means, and what still needs a human.
Asher Smith-Rose